Terms of Trade
How to shop at SKYTTEN DANMARK:
ORDERING
You shop at www.skytten-danmark.dk by adding the desired items to the shopping cart and completing the payment.
To complete a purchase, you must accept SKYTTEN DANMARK's terms and conditions. You have the opportunity to read and download the terms and conditions before you finish your order.
Once your order has been completed, you will receive an order confirmation via email. When your order is shipped from our warehouse, we will simultaneously send an electronic invoice to the email address you provided when ordering.
Payment methods
SKYTTEN DANMARK offers the following payment methods:
PAYMENT CARDS, MOBILEPAY, PAYPAL and KLARNA
You can pay with Dankort, Visa/Dankort, Visa, Visa Electron, Mastercard, MobilePay, PayPal and Klarna. There is no payment fee. The payment is processed securely via our payment solution. When paying with a payment card, MobilePay or PayPal, the amount is charged only when the order is shipped.
KLARNA – PAY LATER
If you choose to pay with Klarna "Pay Later," Klarna's own payment terms apply. The payment is managed by Klarna, and payment deadlines as well as other terms will appear in your agreement with Klarna. If you have questions regarding payment, invoices, installment payments or due dates, you must contact Klarna directly. If you cancel your order before it has been shipped, we will cancel the payment with Klarna. If you return an item in accordance with our return and cancellation terms, we will update your order with Klarna so that the invoice is cancelled or adjusted in relation to the approved return.
EAN INVOICE
Payment by EAN invoice is offered to public institutions connected to the EAN system. A packing slip is included in the shipment, and the invoice has a 30-day payment term from the invoice date. In case of late payment, a reminder fee of DKK 50.00 will be charged, as well as interest of 2% per started month.
BANK TRANSFER
If you wish to pay via bank transfer, please transfer the amount to:
Merkur Andelskasse
Registration no.: 8401
Account no.: 5363025
Your order will be shipped as soon as the payment is registered in the SKYTTEN DANMARK account. If one or more items are unexpectedly sold out, we will contact you as soon as possible. You can then choose to change or cancel your order. Any overpayment will be refunded as soon as possible.
All prices are stated in Danish kroner (DKK) and include VAT.
Collection and delivery
Collection in store
You always have the option of collecting your items in our store at Amagerbrogade 6. Simply choose "Collect in store" under delivery methods when completing your order.
Delivery
When you choose shipping delivery, you can easily track your package via the link included in the email you receive when your order is shipped.
We offer FREE shipping on all orders over DKK 499.00.
For orders under DKK 499.00, the following applies:
- Fixed delivery fee to a private address or the nearest parcel shop DKK 49,-
SKYTTEN DANMARK delivers in Denmark with PostNord, DAO or GLS. We strive to ship items in stock within 1-3 business days, unless otherwise stated. In the event of holidays, sold-out items or other delays, we will inform you as soon as possible. Timely delivery assumes that the chosen freight provider meets its delivery times.
Delivery outside Denmark
We deliver to Iceland, Greenland, the Faroe Islands, Norway, Sweden, Spain, the Netherlands, France, Finland and Germany.
Terms for delivery:
-
Shipping price is set by PostNord
- Shipments are sent as economy packages
For delivery to Norway, SKYTTEN DANMARK is registered in the Norwegian VOEC scheme (VAT On E-Commerce) with VOEC no. 3046621. For items covered by the scheme, Norwegian VAT (MVA) is charged at the time of purchase, and the shipments are labeled with our VOEC number. The recipient should therefore, as a general rule, not pay Norwegian VAT again upon import. The VOEC scheme only applies to goods covered by the currently applicable Norwegian regulations.
Right of complaint and withdrawal
Right of complaint
SKYTTEN DANMARK provides a 2-year right of complaint in accordance with the Danish Sale of Goods Act. The right of complaint covers defects and faults present at the time of delivery and not caused by misuse, lack of maintenance, general wear and tear, violence or other conditions attributable to the buyer.
If you discover a fault or defect in an item, you must contact SKYTTEN DANMARK within a reasonable time after the defect is discovered or should have been discovered. The complaint may result in the item being repaired, exchanged, the purchase price being fully or partially refunded, or a suitable price reduction being granted – depending on the specific situation and the rules of the Sale of Goods Act.
In the case of justified complaints, SKYTTEN DANMARK covers the reasonable costs for returning the item.
In case of faults, defects or non-deliveries, please contact us at:
SKYTTEN DANMARK
Amagerbrogade 6
2300 Copenhagen S
CVR no. 45575551
mail@skytten-danmark.dk
Return of goods must be made to the above address. Note that we do not accept packages sent via cash-on-delivery or packages dropped off at parcel shops.
It is not a requirement, but the processing will be faster if you include relevant information, e.g., a copy of the order confirmation and a brief description of the complaint. If you have been in contact regarding the case in advance, you are also welcome to include a copy of previous correspondence.
Right of withdrawal
You have a 30-day right of withdrawal on items purchased in the webshop.
The withdrawal period runs from the day you receive your order. If you wish to withdraw your purchase, you must notify us no later than 30 days after receiving the item. You then have another 14 days to return the item.
You can either return the item in our store at Amagerbrogade 6, 2300 Copenhagen S or send it to the same address. We do not accept packages sent via cash-on-delivery and do not collect packages from parcel shops.
The item must be returned in substantially the same condition and quantity as when you received it. Once we have received and approved the returned item, we will refund the purchase amount to the same payment method used for the purchase, unless otherwise agreed.
You are responsible for the return costs and bear the risk for the item until it is received by SKYTTEN DANMARK.
If the item has been used beyond what is necessary to determine its nature, properties and function, it may have depreciated in value. In that case, the depreciation may be deducted from the amount refunded.
For certain products, even limited use can lead to a significant depreciation in value. This applies, for example, if the protective plastic on a weaving comb is broken. In such cases, the item cannot be sold as new, and the refund will therefore be reduced in relation to the item's depreciation.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to goods manufactured or adapted to the customer's individual wishes, including weighed-out carded wool and fibers. It also does not apply to gift cards, courses, events or goods specifically ordered according to the customer's wishes.
Right of appeal
If you as a consumer wish to complain about your purchase, please contact us first by email @skytten-danmark.dk. If we are unable to find a solution, you can file a complaint with:
Nævnenes Hus
Center for Complaint Resolution
Toldboden 2
8800 Viborg
See more at www.naevneneshus.dk.
